Privacy Policy

At Northern Helm respecting the privacy and safeguarding the personal information of our customers is a commitment that is fundamental to our business and central to trust in our brand.

This online privacy statement explains why we collect personal information from you, how we use it and the steps we take to ensure your privacy is protected when visiting Northern Helm.


PRIVACY POLICY EFFECTIVE FOR CANADA

It is Northern Helm’s policy to comply with the privacy information legislation within each jurisdiction in which we operate. Sometimes such legislation and / or an individual’s right to privacy are different from one jurisdiction to another. This Privacy Policy covers only those activities that are subject to the provisions of Canada’s federal and provincial privacy information laws, as applicable.

This Privacy Policy has a limited scope and application. Consequently, the rights and obligations contained in this Privacy Policy may not be available to all individuals or in all jurisdictions.

Why we collect personal information

Northern Helm collects personal information from you only with your knowledge and consent to help meet our commitment to provide excellent service and to continuously improve your experience on our website. The personal information we collect may include your name, email address, mailing or business address, and phone numbers, but may include other information when needed to fulfill your request.

We collect this information to allow you to subscribe to email newsletters; and to provide you with services or information that may be of interest to you.

The type of personal information we collect falls under Email correspondence:
 Which is used to respond to your inquiries of all kinds. With your permission, may also be used to communicate information about Northern Helm brands and group of companies.

Collection of non-personally identifiable information

The Northern Helm website automatically collects non-personally identifiable information from you when you visit our site. This includes click stream data, your Internet Protocol (IP) address and information collected through the use of cookies, as explained below. Northern Helm aggregates this information about your visit with those of other visitors. You are not personally identified in any way.

• Click stream data: This data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on northernhelm.com. We also collect referral and aggregated "click-through" statistics such as page views, unique visitors and time spent on the website. This information helps us provide you with a continually improving and enhanced online experience, including the ease and speed of navigation to help you find the products and information you need.

• Internet Protocol (IP) address: This is the address used to connect your computer to access the Internet. This information may be used to investigate unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions to the website.

This information helps us provide you with a continually improving and enhanced online experience, including ease and speed of navigation to help you find the products and information you need. We also use this aggregate information for research and analytical purposes to better understand how people are using our website. For example, it allows us to enhance popular web pages and to modify or discontinue those that are not needed. This information may also be used to recommend tailored content to you.

When do we disclose personal information?

Your personal information will only be used or disclosed for the specific purposes for which it is collected or as authorized by law. For example, Northern Helm must maintain website security, which includes the investigation of unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions. This could result in disclosures to law enforcement agencies.

Otherwise, we will only disclose your personal information to a third party where you have previously consented to the third party’s collection of such information.

We may also use your personal information to send you information about Northern Helm products or information or introduce you to our business partners that carry products or services that may be of interest to you. Some of our online services may share your name and address (but not your email address) to pre-screened, reputable companies so they can offer you their products.

What are your choices?

At any time you can have your name removed from our email marketing lists.

How you can access your personal information

You can ask to see your personal information. If you want to review, verify or correct your personal information, please contact our General Counsel. Please note that any such communication must be in writing.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact info@northernhelm.com.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.

How we use cookies and web analysis tools

Northernhelm.com contains links to other websites. While Northern Helm takes measures to ensure that the links on our website are to reputable and well-established companies, we are not responsible for the privacy practices of those websites. We encourage you to learn about the privacy practices of those websites.

Click stream data: Click stream data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on the Canada Post website and the Internet Protocol (IP) address used to connect your computer to the Internet. We collect click northernhelm.com data in addition to referral and aggregated "click-through" statistics such as page views, unique visitors and time spent on the website.

Cookies: A "cookie" is a piece of data that a web server creates when you visit a website. This data is typically encoded information about how and when you use a site. It is placed on your PC in the form of a small text file. Cookies cannot carry viruses or other damaging data. We use cookies to enable you to navigate our website. Cookies also are instrumental for us to understand how customers use our website and services in order to constantly improve their performance and provide you with positive website experience. You can control cookies through your browser settings and other tools.

Advertising and third party cookies or similar technologies: Northern Helm uses cookies and similar technologies such as web beacons and pixel tags, both of which are small transparent images embedded in a web page, to deliver tailored advertising to you both on and off the Canada Post website. We may partner with advertising agencies to place cookies and/or beacons or pixel tags to help deliver ads on third party websites that may be frequented by customers interested in Northern Helm products and services. These types of third party cookies, beacons or pixel tags help us understand what Northern Helm ads you see and interact with, both on our website and on third party websites. This also helps us measure the effectiveness of our advertising campaigns. As part of the process, Northern Helm may share with those third party websites common information about your browsing session.

By visiting the Northern Helm website, you consent to the placement of cookies in your browser in accordance with this Privacy Statement.

Children's personal information Northern Helm does not knowingly collect personal information from children under the age of majority without the consent of a parent or guardian.

Links to other sites

While Northern Helm takes measures to ensure that the links on our website are to reputable and well-established companies, we are not responsible for the privacy practices of those websites. We encourage you to read and become familiar with the privacy policies of those websites before you volunteer any personal information.

How to Reach Us

If you have any questions or concerns about privacy practices please contact us at info@northernhelm.com